How It Works
Booking a cleaning service with us is as easy as 1, 2, 3!
STEP 1
Tell Us What You Need
Fill in your name, contact info, and the cleaning service you’re looking for.
STEP 2
Request a Quote
Submit your request – we’ll review your needs and send a tailored quote promptly.
STEP 3
We Handle the Cleaning
Once approved, we make your space spotless and stress-free.
Frequently Asked Questions
Can I change or cancel my booking?
You can easily manage your booking through your account. We offer flexible cancellation and rescheduling options. To avoid any charges, please provide a minimum of 24 hours’ notice. Cancellations made within this notice period will not incur any fees.
How is the cost of a cleaning service determined?
The cost of cleaning is determined by the level of cleaning required, the size of the space, and any additional services requested.
Do I need to be home during the cleaning?
No, you don’t have to be present during the cleaning. Many of our clients provide us with access to their homes or offices while they are away. We take extra care to ensure your security and privacy.
What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards, online payments through our website, and PayPal. All transactions are processed securely.
How should I prepare my home for cleaning?
Please ensure that your home is accessible for our cleaning team and that all necessary cleaning products and equipment are provided for your scheduled service.
How long will the cleaning service take?
The duration of the cleaning service is influenced by the size of your space and the type of service requested. We provide an estimated timeframe at the time of booking; however, our team prioritises thoroughness over speed to ensure the highest quality of service.
What if I have pets?
Please indicate this by selecting this option at checkout. We will ensure that our cleaning team is informed accordingly.
Can I book recurring cleaning services?
Yes, we offer recurring cleaning options on a weekly, bi-weekly, or monthly basis. You can set up a regular schedule, and we’ll automatically take care of your cleaning needs.
Are there any services you don’t offer?
We do not handle hazardous material removal, heavy lifting, or exterior maintenance services such as gutter cleaning. However, we can refer you to specialists if needed.
What do I do in emergency?
Please contact us, so we can assist you further. In the event of a life threatening or dangerous emergency please contact the emergency services immediately on 999.
Do I need to provide cleaning supplies?
Our professional cleaners arrive with all the essential, high-quality cleaning products needed to make your space shine. To keep things efficient and practical, we do not carry vacuums, mops, or buckets, as these items can be bulky and difficult to transport. This allows our cleaners to focus on delivering a thorough, high-quality clean every time. Have specific preferences or requests? Just let us know-we’re here to make your experience exceptional. Your satisfaction is always our priority!
Can I request specific tasks or areas to focus on?
Absolutely! We tailor our services to meet your priorities.